CISRO Principles
When working with an insurance broker, you should feel confident that you’re being treated fairly, honestly, and professionally. In Canada, that expectation is reinforced by the CISRO Principles of Conduct for Insurance Intermediaries.
These principles set the standard for how brokers, agents, and other insurance professionals must operate when dealing with customers.
What Are the CISRO Principles?
The CISRO Principles outline how insurance intermediaries are expected to act throughout the entire customer relationship from providing advice to handling claims.
At their core, they focus on one thing:
Putting the customer’s best interests first.
What This Means for You
When you work with a broker, you should expect:
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Clear and honest advice tailored to your needs
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Full disclosure of information so you can make informed decisions
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Transparency around conflicts of interest
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Fair treatment during claims, complaints, and support
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Protection of your personal information
These standards apply whether you’re purchasing a policy, making changes, or filing a claim.
Why It Matters
The CISRO Principles ensure that insurance professionals operate with integrity, accountability, and professionalism so you’re not navigating insurance decisions alone.
At Forstar Insurance, these principles guide how we support our clients every day.
Learn More About CISRO Principles
Download the full CISRO Principles document to understand your rights and what to expect from your insurance provider.